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Terms of service

Last updated October 15, 2026

Giano Care privacy@giano.care

1. The service

Giano Care is an online service that lets an organisation collect support requests through its own intake form, route them to its professionals, plan calls and talk as a team. These terms apply between Giano Care ("we") and the organisation that signs up ("you").

2. Accounts

The person who signs up becomes the organisation's owner and accepts these terms on its behalf. You are responsible for the people you invite, for keeping passwords private and for what is done with your account.

3. Trial, plans and payment

  • Every organisation starts with a free 14-day trial of the whole product, without a card.
  • After the trial you choose a plan and a number of seats, paid monthly or yearly in advance through Stripe, or yearly by bank transfer when agreed. Prices are shown before you pay and exclude VAT.
  • You can change seats or cancel from the billing page; a cancelled plan runs until the end of the period already paid. Payments already made are not refunded, except where the law requires it.
  • If a payment fails or a plan ends, the organisation becomes read-only: you can still log in, see and export your data, but new requests are paused.

4. Your data

The requests, answers and notes your organisation collects belong to you. You decide why and how they are processed, and we process them only on your instructions, as set out in the data processing agreement, which is part of these terms. You can export your data at any time. Data of organisations that stop paying is deleted 45 days after the plan or trial ends; we warn the owner by email 15 days before.

5. Acceptable use

You must have a lawful basis for the data you collect, give the people who fill in your form the information the law requires, and not use the service for anything unlawful, to send spam or to attack the service or others.

6. Availability and changes

We work to keep the service available and secure but cannot promise it will never be interrupted. We may improve or change features; if a change reduces what a paid plan includes, or if these terms change in a way that matters, we tell owners by email at least 30 days in advance.

7. Liability

To the extent the law allows, our total liability in any year is limited to what you paid us in the previous twelve months, and we are not liable for indirect losses. Nothing here limits liability that cannot be limited by law.

8. Law

These terms are governed by Italian law. Mandatory consumer protections of your own country still apply where relevant.

9. Contact

Questions about these terms: privacy@giano.care.